Business Name: Surma Valley
Website: https://surmavalley.com
Slogan: Premium Tea
Contact Information:
📞 Phone: 01911899865
📧 Email: info@surmavalley.com
📍 Address: 371/2/B Ahmmadnagor, Mirpur-1, Dhaka-1216
Welcome to Surma Valley! These Terms & Conditions govern your use of our website and services. By placing an order or accessing our site, you agree to comply with the terms listed below.
1. Use of the Website
- You agree not to misuse our website in any way that could harm Surma Valley or its customers.
2. Product Information
- All our products are premium quality tea, sourced and packaged under hygienic conditions.
- We strive to display product descriptions and images as accurately as possible. However, we do not guarantee that the descriptions or other content on the site are 100% accurate, complete, or error-free.
3. Pricing & Payment
- All prices listed on our website are in Bangladeshi Taka (৳) and include VAT unless stated otherwise.
- We accept the following payment methods:
- Mobile banking (bKash, Nagad, Rocket)
- Cash on Delivery (COD – applicable only in selected areas)
4. Order Confirmation
- An order is considered confirmed only after payment verification (for prepaid orders) or manual confirmation for COD orders.
- We reserve the right to cancel any order for any reason, including but not limited to stock unavailability, incorrect pricing, or suspected fraud.
5. Shipping & Delivery
- We deliver products all over Bangladesh through trusted courier services.
- Standard delivery time is 2–5 working days depending on your location.
- Delivery delays due to courier issues, natural calamities, or political unrest are beyond our control.
6. Intellectual Property
- All content on the website including text, images, logos, and graphics is the property of Surma Valley and protected under Bangladeshi copyright laws.
- Unauthorized use or reproduction is strictly prohibited.
7. Limitation of Liability
Surma Valley is not liable for any indirect, incidental, or consequential damages caused by the use of our products or website. Always follow storage and usage instructions mentioned on the packaging.
8. Modification of Terms
We reserve the right to update or change these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date.