Who we are
Suggested text: Our website address is: https://surmavalley.com.
Effective Date: June 18, 2025
At Surma Valley, we respect your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and safeguard your information in compliance with Bangladeshi laws including the Digital Security Act 2018 and Consumer Rights Protection Act 2009.
1. Information We Collect
When you use our website, we may collect the following personal information:
- Name, mobile number, delivery address, and email address
- Order history and payment information (via secure payment gateways)
- Browser information, device data, and cookies for analytics purposes
2. How We Use Your Information
Your information is used for:
- Processing and delivering your orders
- Contacting you for order updates or customer support
- Sending marketing/promotional offers (with your consent)
- Improving our website functionality and user experience
3. Data Protection
- We use industry-standard security measures to protect your data.
- Your data will never be sold, rented, or disclosed to third parties without your permission, except as required for logistics or legal compliance.
4. Third-Party Services
- We may share your address and contact details with courier companies for order delivery.
- Payments are processed via secure third-party gateways. We do not store your card or bank information.
5. Cookies
- Our website uses cookies to remember your preferences and improve user experience.
- You can choose to disable cookies through your browser settings.
6. User Rights
You have the right to:
- Access or update your information
- Request deletion of your data (where legally allowed)
- Opt out of promotional emails or messages
To exercise these rights, contact us at info@surmavalley.com.
7. Policy Updates
We may update this Privacy Policy as needed. Continued use of our services implies your acceptance of the changes.
📧 Email: info@surmavalley.com
📍 Address: 371/2/B Ahmmadnagor, Mirpur-1, Dhaka-1216
📞 Phone: +8801911899865